THE COPY TRIBE (PTY) LTD PRIVACY POLICY 2025

The Copy Tribe (Pty) Ltd (“The Copy Tribe”, “we”, “us”, or “our”) is committed to maintaining strong privacy protections for our users and clients. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and any other applicable South African data protection laws.

By accessing our website at www.thecopytribe.com (the “Site”) or using any of our online features (the “Service”), you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT
We collect both Personal Information and Non-Personal Information to help us deliver and improve our services.

1.1. Information collected automatically (via technology)
When you visit our Site, we automatically collect certain non-identifiable information such as:
Your IP address and general location (based on IP)
Browser type, version, and operating system
Device type (desktop, tablet, or mobile)
Referring and exit pages (URLs)
Date and time of visits
Website navigation patterns and time spent on pages
We use cookies and similar technologies to collect this information. Cookies help us:
Improve the performance and usability of our Site
Understand visitor interactions
Remember preferences (e.g., cookie consent or form entries)
You can adjust your cookie settings in your browser or through our cookie consent tool.
We may use both session cookies (deleted when you close your browser) and persistent cookies (stored until you delete them).

1.2. Information you provide to us
When you interact with our Site, you may voluntarily provide personal information such as:
Full name
Email address
Contact number
Company name (if applicable)
Any message or information you include when booking a call or filling in a contact form
This information allows us to communicate with you, schedule calls, and respond to inquiries.

1.3. User-generated content
If you submit or share content (such as comments, feedback, or testimonials), we may collect and display the information you choose to share publicly. Please avoid sharing sensitive personal data in public areas of the Site.

1.4. Children’s Privacy
Our Site and services are not directed to anyone under the age of 18. We do not knowingly collect or store personal information from minors.
If we become aware that we have collected personal data from a minor without proper consent, we will delete it immediately.
If you believe this may have occurred, please contact us at info@thecopytribe.com

2. HOW WE USE YOUR INFORMATION
We use the information we collect for lawful, specific, and legitimate purposes, including to:
Schedule and manage consultation or discovery calls;
Communicate with you about your inquiries or services;
Improve our Site, user experience, and content offerings;
Conduct internal analytics and website performance monitoring;
Comply with legal obligations and protect our business interests.
We will not process your personal information for any purpose not stated in this policy without your consent.

3. SHARING OF INFORMATION
We will not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers (“operators” under POPIA) who assist us in operating our website or communicating with you- such as:
Web hosting and analytics providers (e.g., Google Analytics)
Scheduling platforms (e.g., Calendly or similar tools)
Email communication services
These service providers only process your data on our behalf and are contractually required to protect it in accordance with POPIA. We may also disclose information if required by law, regulation, or a valid legal request.

4. CROSS-BORDER DATA TRANSFERS
Some service providers we use may store or process your information outside South Africa (for example, on international servers). In such cases, we ensure that appropriate data protection safeguards are in place and that the receiving country or service provider upholds privacy standards substantially similar to those required under POPIA.

5. HOW WE PROTECT INFORMATION
We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Our measures include:
Secure servers and SSL encryption
Restricted access to personal data
Regular updates to security systems
While we implement strong safeguards, no data transmission over the internet can be guaranteed to be 100% secure. You use our Site at your own risk.

6. YOUR RIGHTS UNDER POPIA
As a data subject under POPIA, you have the right to:
Access the personal information we hold about you;
Request correction, update, or deletion of inaccurate or outdated information;
Withdraw consent to processing at any time (where consent is the lawful basis);
Object to the processing of your information, including for direct marketing;
Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za / inforeg@justice.gov.za
Tel: 010 023 5200
To exercise any of your rights or to update your information, please contact us at info@thecopytribe.com

7. LINKS TO OTHER WEBSITES
Our Site may contain links to external websites or platforms. These are provided for convenience and informational purposes only. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their privacy policies before submitting any personal information.

8. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The updated version will always be available on our website at www.thecopytribe.com with a revised effective date. We encourage you to review this page regularly to stay informed about how we protect your data.

9 CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
info@thecopytribe.com

privacy policy

The copy tribe privacy policy